Assistant Box Office Treasurer

Assistant Box Office Treasurer

CATEGORY: Administrative

Reno Productions, Inc. dba Westside Theatre
New York, NY 10036


Dalton Zogleman

Job Details


The Westside Theatre, a commercial Off-Broadway Theatre, seeks applicants for a position as Assistant Box Office Treasurer beginning in June 2019 for an upcoming show in our Downstairs Theatre (249-seats). 

Assistant Box Office Treasurer is often the first face a patron sees at the Westside Theatre.  Excellent customer service and communication skills, and the ability to coordinate with other front of house staff, production staff, and WST administration is a necessity. Schedule has some flexibility, but does include evenings, weekends, and some holidays. The position is full-time, salaried, and includes benefits.  

  • Responsibilities include: Efficiently communicating information about current and future productions to a diverse demographic of patrons, including:  show descriptions, ticketing policies and prices, and ADA accessibility to both theatres
  • Processing single ticket sales, group sales, company house seat and complimentary ticket requests using the Telecharge Star System
  • Responding to audience questions and concerns, troubleshooting, and resolving customer service issues with patrons
  • Working with Shubert Ticketing to troubleshoot ticketing issues and requests for cancellations, exchanges, and past dates
  • Maintaining communication with Head Treasurer, company management and administration, making note of any ticketing incidents or issues
  • Assisting Head Treasurer with the building and activation of marketing codes, prepping each night’s performance, and other additional box office responsibilities as necessary
  • Working with Head Treasurer and Company Manager to audit and finalize each performance, including pulling a variety of sales reports via the Telecharge Star System
  • Maintaining the box office bank for cash sales and auditing at the end of each day for accuracy 
  • Liaising with artists, guests of administration, production staff, messengers, etc. upon their entry to the theatre 
  • Other duties as assigned by Head Treasurer, Operations Manager, or General Manager

Applicants must be self-motivated, calm under pressure, excellent at customer service and communication, and collaborative. The ideal applicant will have previous box office and/or front of house experience, attention to detail, discretion and diplomacy when necessary, experience handling cash, and a sense of humor.  Previous experience with a computerized ticket system, especially the Telecharge Star System preferred. Must be available evenings, weekends, and holidays. 

Please send resume and a brief cover letter (including salary requirements) to PDF format preferred. Please include “ASSISTANT BOX OFFICE TREASURER” and your name in the full subject line. Deadline for submissions is June 3, 2019. No phone calls please.



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