Assistant Box Office Treasurer

Assistant Box Office Treasurer

CATEGORY: Administrative

Reno Productions, Inc. dba Westside Theatre
New York, NY 10036
US

CONTACT NAME

Dalton Zogleman

Job Details

DESCRIPTION

The Westside Theatre, a commercial Off-Broadway Theatre, seeks applicants for a position as Assistant Box Office Treasurer beginning in June 2019 for an upcoming show in our Downstairs Theatre (249-seats). 


Assistant Box Office Treasurer is often the first face a patron sees at the Westside Theatre.  Excellent customer service and communication skills, and the ability to coordinate with other front of house staff, production staff, and WST administration is a necessity. Schedule has some flexibility, but does include evenings, weekends, and some holidays. The position is full-time, salaried, and includes benefits.  

  • Responsibilities include: Efficiently communicating information about current and future productions to a diverse demographic of patrons, including:  show descriptions, ticketing policies and prices, and ADA accessibility to both theatres
  • Processing single ticket sales, group sales, company house seat and complimentary ticket requests using the Telecharge Star System
  • Responding to audience questions and concerns, troubleshooting, and resolving customer service issues with patrons
  • Working with Shubert Ticketing to troubleshoot ticketing issues and requests for cancellations, exchanges, and past dates
  • Maintaining communication with Head Treasurer, company management and administration, making note of any ticketing incidents or issues
  • Assisting Head Treasurer with the building and activation of marketing codes, prepping each night’s performance, and other additional box office responsibilities as necessary
  • Working with Head Treasurer and Company Manager to audit and finalize each performance, including pulling a variety of sales reports via the Telecharge Star System
  • Maintaining the box office bank for cash sales and auditing at the end of each day for accuracy 
  • Liaising with artists, guests of administration, production staff, messengers, etc. upon their entry to the theatre 
  • Other duties as assigned by Head Treasurer, Operations Manager, or General Manager
  •  


Applicants must be self-motivated, calm under pressure, excellent at customer service and communication, and collaborative. The ideal applicant will have previous box office and/or front of house experience, attention to detail, discretion and diplomacy when necessary, experience handling cash, and a sense of humor.  Previous experience with a computerized ticket system, especially the Telecharge Star System preferred. Must be available evenings, weekends, and holidays. 

Please send resume and a brief cover letter (including salary requirements) to jobs@westsidetheatre.com. PDF format preferred. Please include “ASSISTANT BOX OFFICE TREASURER” and your name in the full subject line. Deadline for submissions is June 3, 2019. No phone calls please.

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