Membership Assistant and Donor Concierge

Membership Assistant and Donor Concierge

CATEGORY: Administrative

Caramoor Center for Music and the Arts
Katonah, NY 10536
US

Job Details

DESCRIPTION



Caramoor is seeking a full-time hourly Membership Assistant and Donor Concierge to join their team.

 

About the Job: The Membership Assistant and Donor Concierge serves as a point-person for high-level donor ticket purchases as well as providing administrative support to the Director of Individual Gifts and Caramoor’s Membership program overall.  This role reports to the Director of Individual Gifts and works closely with Box Office, Visitor Services, Special Events, and Marketing. The primary responsibilities of this role are to:

  • Be the ticket concierge for top donors (150+ households): Work closely with leadership and donors on seating preferences, ticket orders, concert recommendations, and additional needs for concert attendance;
  • Work directly with the Box Office and Audience Services team to execute ticket orders;
  • Assist with monthly Membership renewals and timed solicitation mailings;
  • Write material for and help with the production of Members communications;
  • Assist with donor recognition and fulfillment of Membership benefits;
  • Assist with selected cultivation and Membership event details;
  • Cover evening and weekend membership activities and events throughout the year, particularly during the annual Summer Music Festival season;
  • Provide assistance to enhance the visitor experience;

 

Required Skills and Qualifications:

 

Education and Experience: Three plus (3+) years of experience in customer service/administration and/or fundraising in a nonprofit setting. Command of MS Office Word, PowerPoint and Excel.  Working knowledge of fundraising and ticketing databases -Raisers Edge and Spektrix- or similar systems is preferred.

 

Customer Service & Communication:  Must have a friendly and professional attitude and work well with the public to navigate different personality types among stakeholders including, guests, volunteers, donors, artists, vendors, staff & Board of Trustees.  Professional phone manner with impeccable interpersonal skills; Expert verbal and written communication skills with the ability to listen carefully to donors, as well as colleagues.

 

Collaboration: Ability to work as part of the Caramoor family in a positive and professional manner. Willingness to be very hands-on, organized and flexible to work on a variety of assigned tasks.

 

Administrative: Ability to maintain confidentiality about the institution, its donors and staff; highly organized and detail oriented with a strong work ethic.  Flexibility to adapt to changing priorities and new opportunities. Strong problem-solving skills, displaying grace under pressure; Prioritize and execute multiple projects while maintaining excellent organizational capabilities and keen attention to detail.

Values & Culture Fit:  Must exhibit a friendly, enthusiastic and positive demeanor.  Demonstrated passion for music or the arts preferred; have an appreciation for creating an environment of inspiration of music for all patrons; and have a strong commitment to Caramoor’s mission and values.

Working Conditions: Ability to work in a busy festival environment, maneuver outdoors (in all weather conditions) on 90 acres of woodland trails, gravel path ways and spectacular gardens. Flexibility to work during weekends and evenings as needed for events. Ability to lift/move up to 25lbs.   

 

About Caramoor:  Caramoor is a cultural landmark and non-profit organization dedicated to enriching the lives of its audiences through innovative and diverse musical performances of the highest quality, mentoring young professional musicians, and engaging young children through interactive educational experiences that deepen their relationship to and understanding of music.  It’s also a pretty great place to work.  For more information about Caramoor please go to www.caramoor.com.

 

To Apply: Please send resume and cover letter to personnel@caramoor.org including “Membership Assistant and Donor Concierge” in the subject line. We will only contact candidates being considered for the role.  Please check our website for more opportunities. No phone calls, please.

 

At Caramoor, we are committed to a fair and equitable workplace. Caramoor is an Equal Opportunity Employer (EEO); this means that all aspects of employment, including recruiting, advertising, hiring, training, promotions, compensation, benefits, transfers, layoffs, return from layoffs, disciplinary action and discharge shall be conducted on the basis of qualification and ability without regard to race, religion, disability, sexual orientation, color, age, gender, national origin, citizenship, marital status, military and veteran status or any other basis protected by law.

 

HOW TO APPLY

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